PRIVACY POLICY

for Gentle Hand Touch

​

Effective Immediately 

​

At Gentle Hand Touch, we understand the importance of protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our services or visit our website. By using our services, you agree to the terms outlined in this Privacy Policy.

​

1. Information We Collect

​

We collect personal information from clients and their families to provide high-quality, personalized care. The types of information we may collect include:

• Personal Identification Information: Name, contact details (email, phone number, mailing address)

• Health Information: Medical history, diagnoses, treatments, and care requirements

• Financial Information: Payment details, insurance information, billing address

• Emergency Contacts: Names and contact information of individuals we may need to reach in case of an emergency

• Other Information: Any other personal information voluntarily provided to us, including preferences for care, service feedback, etc.

​​

2. How We Use Your Information

​

We use the information we collect for the following purposes:

• To provide services: Personalizing and delivering home care based on your individual health and personal needs.

• To communicate with you: Scheduling care, confirming appointments, and providing updates about your services.

• To process payments: Billing and collecting payments for services rendered.

• For marketing: If you have opted-in, we may send you relevant information about our services and promotions.

• To comply with legal and regulatory obligations: Ensuring we meet all necessary legal requirements in providing care and protecting your health information.

​​

3. Sharing Your Information

​

We will never sell or rent your personal information to third parties. However, we may share your information in the following situations:

• With your consent: We may share your information with other healthcare providers, medical professionals, or family members involved in your care, if you have authorized us to do so.

• Service Providers: We may share your information with trusted third-party vendors who assist in delivering our services (e.g., billing companies, IT service providers).

• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, legal process, or regulatory inquiry.

• Protecting Rights: If necessary, we may share information to protect the safety, rights, and property of you, our company, or others.

​​

4. Data Security

​

We are committed to ensuring that your personal information is secure. We implement industry-standard security measures, including encryption and secure servers, to protect your information from unauthorized access, alteration, or destruction. However, no method of transmission over the Internet is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.

​

5. Retention of Your Information

​

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. If you no longer require our services, we will securely dispose of your information in accordance with our retention policies.

​

6. Your Rights Regarding Your Personal Information

​

You have the right to:

• Access your personal information and request copies of it

• Correct any inaccuracies in the information we hold about you

• Delete your personal information, subject to certain legal exceptions

• Opt-out of marketing communications by following the instructions in the message or by contacting us directly

• Withdraw consent for the use of your information in certain situations

To exercise these rights, please contact us at the details provided at the end of this policy.

​

7. Cookies and Tracking Technologies

​

Our website may use cookies and similar tracking technologies to enhance your browsing experience and gather information on how users interact with our site. This data helps us improve the functionality of our site. You may disable cookies by adjusting the settings on your web browser, but doing so may impact the functionality of certain parts of our website.

​

8. Children's Privacy

​

We do not knowingly collect or solicit personal information from children under the age of 18. If we learn that we have inadvertently collected personal information from a child, we will take steps to delete such information as soon as possible.

​

9. Changes to This Privacy Policy

​

We may update this Privacy Policy from time to time, and any changes will be reflected by the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. If we make any significant changes, we will notify you by posting a prominent notice on our website or contacting you directly.

​

10. Contact Us

​

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Gentle Hand Touch

 

5005 W Royal Ln Ste 183I Irving, TX 75063
214-774-4568
Info@gentlehand.org